Return and Refund Policy

Sometimes things don’t work out, so our return process has been designed to make it as convenient as possible for you. You are welcome to contact our office at any time by calling      +353 (0) 89 4498 806 from 9 am to 5 pm, Monday to Friday.

Return Policy

  • We want you to have a pleasurable and stress-free online shopping experience. If you have any questions about an item’s size or styling before making a purchase online, please contact us using any of our contact options. We will do our best to assist you before making a purchase.
  • We offer our online customers a 14 day grace period from their date of invoice to return any unworn items with all tags attached in exchange for a refund, credit, or exchange (excluding Postage and Packaging costs, unless the product is faulty). We will only reimburse the original payment method once we have received and processed the goods. If the item is returned after the 14 day grace period, we will not be able to issue a refund.
  • All returned products must be unworn and unwashed in all instances. We cannot provide a refund or exchange if an item smells of (cigarette) smoke, body odour, perfume/ aftershave, cooking/ food, or is smeared with makeup. We will not handle a refund or exchange if an item has been cleaned or damaged in any manner.
  • We cannot guarantee that the item will be returned to you, thus we highly advise you to send it through a tracked post. Please be aware that any uninsured products damaged during the returns procedure will be your responsibility.
    • Items purchased during sales are not refundable.
  • Items cannot be exchanged. Please re-purchase the item if you need a different size or component, and your previous order will be reimbursed once it arrives.
  • Any faulty or damaged items must be reported to us within one working day after receiving them.
  • Unless the item is defective or the order was delivered incorrectly, we do not cover return costs.
  • Our A Triur Ladies Boutique will gladly accept the product and the order receipt. If you decide to exchange the item or return it, the refund will be processed via the original payment method.

Returns within Ireland

  • You may arrange for your item to be dropped off at your local Post Office or picked up from your home or business using the Click And Post website.
  • Here you may plan your return in any way that suits you: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
  • If you choose not to utilize the Click & Post service, simply fill out the returns documentation contained in your shipment and send it to our returns department at ‘63 Villa Park Garden Navan Road Dublin 7′. Please keep in mind that the shipment is your responsibility, therefore if you’re not using the Click & Post service, we recommend registering your package because you must ensure it arrives at our location.
  • To safeguard the item, all returns must be folded and packaged in the same way it was shipped to you. Please make sure you return the item in the same condition as you would if you were returning it to a shop, and that the products are in a resaleable condition. All tags and packing must be present. We retain the right to analyse any damage sustained during return shipping and, if required, to refuse such products.
  • If you wish to exchange an item, please save a copy of your invoice. It’s best to keep your documentation separate to avoid ink transference onto the clothing in the event that the box becomes wet since this will make your return invalid.
  • If you live in the area, you are welcome to bring in your returns to ‘63 Villa Park Garden Navan Road Dublin 7’ from 9 to 5 Monday through Friday.

Returns outside of Ireland

  • Please fill out the returns documentation included in your package and return it to us at ‘63 Villa Park Garden, Navan Road Dublin 7’ in the timeframe for returns. Please contact our returns department if you have any questions. It is your responsibility to ensure that the package reaches us, so we recommend registering it.
  • To safeguard the item, all returns must be folded and packaged in the same way it was shipped to you. Please make sure you return the item in the same condition as you would if you were returning it to a shop, and that the products are in a resaleable condition. All tags and packing must be present. We retain the right to analyze any damage sustained during return shipping and, if required, to refuse such products.
  • If you wish to exchange an item, please save a copy of your invoice. It’s best to keep your documentation separate to avoid ink transference onto the clothing in the event that the box becomes wet since this will make your return invalid.

Costs of return shipping

The client is responsible for all shipping expenses for the products. We urge that you select your shipping choice carefully and retain any track and trace numbers because the shipment is the customer’s responsibility until it is delivered and signed for by us. If you would like to return the item, you will be responsible for the return shipping costs.

Refunds

After we get your goods, we will issue a refund within 5-8 working days. Only the same mode of payment may be used for the refund. Because we have no control over how long your bank takes to complete the refund, we recommend giving yourself up to 7 days from the time you get the items to see the refund on your account. Please contact us right away if this hasn’t happened within this time frame.

Orders canceled by us

We may have to cancel goods from your order if we are unable to fulfill them due to supply difficulties. Because we have not yet charged your card, the order will be canceled and the original card authorisation revoked. There should be no charge on your card as a result of this. Please be aware that certain banks’ online banking displays authorisation requests for cards, but this is not a deduction from your account.

There is NO RETURN on Earrings - due to hygiene issues.